I think the more AI can automate routine functions, it doesn’t eliminate jobs so much as shift them. The need to stay competitive required constant technical development (meaning more programming jobs), and more area expertise (meaning the people doing the jobs previously, doing more creative work like understanding and reflecting on how to best connect with people and address their travel interests.)

Personally, I’d love more automated chatbots, if it means menial requests can be handled quicker, and so the queue is shorter for real humans to handle more complicated requests.

Nice piece!